Why MINIS Grievance Resolution Mechanism is crucial?
MINIS GRM is a complaint resolution mechanism which project affected people and communities may raise their concerns through this mechanism directly with MINIS PMU, when they believe that MINIS - related project activities have caused or will cause them harm. The GRM ensures that complaints are being promptly reviewed and addressed by the responsible units in the MINIS PMU.
What are the objectives of the Grievance resolution procedure?
The objective is to make the MINIS PMU more accessible for project affected communities and to help ensure faster and better resolution of project-related complaints. Therefore, to contribute to the accountability of the MINIS project and its sub-components by identifying and recording concerns and grievances of communities and stakeholders affected by MINIS activities, implementing a timely and responsive approach to resolving grievances, demonstrating a transparent monitoring and reporting of issues of concern to affected communities and stakeholders.
What types of grievances might be lodged?
Concerns associated with the conduct of activities undertaken as part of MINIS
Concerns unrelated to direct impact of activities conducted under MINIS